WHAT DO I DO IF I’VE RECEIVED A FAULTY ITEM?
We really hope this doesn’t happen but if on the rare occasion it does, please contact us as soon as possible as we’ll need photographs of the damage.
You’ll also need to let us know whether you’d like to receive a refund or have a replacement sent out to you.
If you’ve requested a refund, this will be issued within five days of receiving your return, but please note, it can take up to ten days for the refund to show in your bank account.
If you’ve asked for a replacement to be sent out, we’ll dispatch this as soon as possible and send you the tracking details.
I WANT TO CANCEL MY ORDER OR I’VE CHANGED MY MIND
CANCELLING AN ORDER
If you’ve only just placed an order, please contact us as soon as possible (preferably within 30 minutes) and we’ll do our best to stop your order. Pease note that if your order has already been processed it will not be possible to cancel it as the order may have already been shipped.
I’VE CHANGED MY MIND
If you’re dissatisfied with your purchase for any reason, please contact us within 14 days to notify us that you wish to return some or all items from your order so that we can provide a return address.
Goods must be returned in the same condition they were in at the time of delivery and in their original packaging.
Refunds will be issued within seven working days of receipt of goods after we’ve inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.